Fan Success Coordinator
The Company:
We are looking for an awesome Seasonal Fan Success Coordinator to join our team. This role will give you the opportunity to learn from one of the fastest-growing brands in snowsports industry. We share a passion for nature, for pushing boundaries, and for creating beautiful products. Today our skis and films have won over 100 awards and we shipped over 30,000 skis in 2018-19 for riders in 40 countries. https://us.factionskis.com/
The Role:
Our #1 mission is to make sure that all Fans (Customers) and Partners (Retailers) are stoked and have a great experience with our brands. As a member of the FPS Team in our Denver Office, you will work in a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Customer Service, E-commerce, Logistics, and Sales.
Your core responsibilities include:
- Offer the highest quality of service and great communication in your daily interactions with our Fans
- As the first point of contact with our fans, you will advise on product selection and demo opportunities
- Listen to our fans and engage in debate and discussion on how to develop and maintain industry leading products and customer experience
- Support to resolve any product or delivery issues in a proactive and positive manner
- Assist with the planning and running of Faction Skis and Roxy Ski Demos
- Ad hoc office support, including administration, Event Planning, and errands.
As a company we care for our planet, this is reflected in our culture and we are collectively responsible to demonstrate this in our everyday working practices
Requirements:
- Ability to represent the brand professionally via online platforms, phones, and video conferencing.
- Demonstrates confidence and a professional attitude on and off snow.
- A strong passion for the Ski industry/ Mountain Sports
- Previous experience in the snowsports industry (sales especially) is a strong plus
- An enthusiastic and curious attitude
- Personable, outgoing and patient
- Willingness to learn and take initiative, work independently, and collaborate well with a team
Skills Required:
- Strong computer literacy
- Strong Customer Service skills
- Basic excel knowledge and Microsoft office(you should know what lookups and pivot tables are)
- Comfortable using new technologies & software
- Basic proficiency reading and speaking French highly encouraged
As a member of our team it is also important you represent our brand. We therefore give everyone access to a selection of products and gear to wear and ride with pride.